How we are working through the COVID-19 crisis FAQs
Will I get an email to tell me my order has been dispatched?
Yes, we tend to send the confimation emails out in the morning when we print the orders so we can focus on baking and packing all afternoon.
After I have recieved a shipping confrimation email how long will I have to wait?
Unfortunatly, due to the current situation and as hard as the amazing posties are working, there are enevitalby going to be delays. Amazingly, most of our deliveries are arriving the next day! But some are taking significantly longer, even up to 1 week.
How do you send your cookies?
We very carefully package them up and send them Royal Mail 1st Class and now through DHL.
If I'm local to you will you drop them off the next day?
I'm afriad we're just to busy running our kitchen to be delivering as well so even local orders will go through the post.
When will my order be sent?
We currently bake twice a week, Tuesday & Thursday.
Can I add a message to my delivery?
Yes, at the checkout, but don't worry, if you miss it email me firstname.lastname@example.org and I'll add it for you.